Privacy Policy
Last updated: 21 February 2026
Welcome to Odyssey Baths. We are committed to protecting your personal data and your privacy. This policy explains how we handle your information when you visit our website and request our services.
Privacy at a glance:
We never sell data
Your personal details are used strictly to provide you with quotes, brochures, and services. We never sell your information to third parties.
Highly Secure
We use modern, enterprise-grade technology to ensure your data is processed and stored with the highest security standards.
You are in control
Under UK law, you have the right to access, correct, or request the deletion of your personal data at any time.
1. Introduction
Welcome to Odyssey Baths. We are committed to protecting your personal data and your privacy. This policy explains how we handle your information when you visit our website (odysseybaths.co.uk) and request our services.
2. What Data We Collect
As this is a lead generation site, we only collect information that you voluntarily provide via our inquiry forms, brochure requests, and survey bookings:
- Identity Data: Name and title.
- Contact Data: Email address, telephone number, and postal address (specifically for brochure delivery and home surveys).
Health Data & VAT Relief
If you apply for 0% VAT relief, you may voluntarily provide information regarding mobility or health conditions (self-declaration). We treat this sensitive information with the utmost care and strictly use it only to legally verify your eligibility for tax exemption under HMRC guidelines.
3. How We Use Your Data
We use your data strictly to fulfill your direct requests. We do not use your information for automated decision-making. Your data allows us to:
- Send you a physical or digital product brochure.
- Contact you regarding a customized quote or to book a free home survey.
- Verify your eligibility for VAT relief securely.
4. Data Storage and Security
Your data is processed and stored securely. We use modern technical stacks to ensure performance and stability. Please note: We do not store any financial or credit card information on this website during Phase 1 of our deployment. All data is protected against unauthorized access, loss, or alteration.
5. Third-Party Services
We do not sell your data. We may share your data with trusted partners only to provide our services to you:
- Hosting & Infrastructure: Vercel (for secure website deployment).
- Content Management: Sanity.io (for secure data management).
- Delivery: Trusted UK postal and courier services (strictly for sending brochures or documents to your address).
6. Your Rights (GDPR)
Under UK law and the General Data Protection Regulation (GDPR), you have significant rights regarding your personal data. You have the right to:
- Request access to the personal data we hold about you.
- Request correction of any incomplete or inaccurate data.
- Request deletion of your personal data when there is no good reason for us continuing to process it.
- Withdraw consent for any marketing communications at any time.
Privacy Questions?
If you have any questions regarding your data or wish to exercise your GDPR rights, please contact our Data Protection team.